During the onboarding process, you were required to provide your payout information. Occasionally, minor errors can occur during this stage. In the event that the system detects any discrepancies in these details, you will receive a notification through the platform. This notification indicates that an error has occurred in the provided information, which could range from incorrect account or routing numbers to the use of a non-checking account.
Rest assured, the notification you receive will specify the error so that you can make the necessary changes. Common errors that are frequently encountered include:
Entering an invalid account number.
Submitting a debit card number instead of a bank account number.
Providing an invalid bank routing number.
Indicating an account number associated with a savings account.
Fortunately, the system will remove your outdated information and prompt you to update it. Once you have made the necessary corrections, your payment will be processed.
Frequently Asked Questions
Will I still be able to tutor with this error?
Yes, you will be able to continue tutoring, and all of your earnings will be saved to your profile. Once you update your information, Stripe, our third-party payment processor, will reissue the payment to you.
What does it mean when the account number is not valid?
It means that the number you entered is not a valid account for the payment to be transferred to.
Where can I find my account and routing numbers?
We recommend reaching out to your bank directly to verify your account and routing numbers. This will ensure that you receive accurate information from them.
I have an international account. Will I still receive payouts?
Unfortunately, payouts can only be processed to U.S.-based accounts. Therefore, an account outside of the United States will not be eligible to receive payments.