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Onboarding Packet for Students
Onboarding Packet for Students

Welcome aboard!

Jacob Robinson avatar
Written by Jacob Robinson
Updated over a week ago

Knack 101

Knack is a tutoring platform powered by peer learning. We connect students like you with qualified, vetted peer tutors from your own campus, so you can get help from someone who has walked in your shoes.

We know you probably have questions about getting started, so we’ve created this guide to show you how to finish setting up your Knack account. You can always check out the articles in our Help Center for answers to other common questions regarding everything Knack. Should you need extra assistance, you can chat with us via the chat bubble on the bottom-right corner of our website or email and a member of our team will be happy to help.

Signing up

Accessing free tutoring on Knack is a piece of cake. All you need to do is complete five simple steps:

1. Sign up

First thing’s first! To take advantage of tutoring on Knack, you’ll need to sign up for an account. You can do so by clicking 'Sign up' on the top-right corner of our homepage.

2. Select your school

To help us ensure you’re matched with tutors from your school, we’ll ask you to select your college or university during the signup process. Many schools subsidize their students’ Knack sessions, so this also allows us to apply any relevant Programs to your new profile!

3. Accept the terms and conditions

Above all, we strive to create a safe, welcoming environment for our students and tutors. This environment relies upon a foundation of integrity, respect, and trust, and all users must comply in order to use the platform.

4. Review your Program

Depending on your school’s eligibility requirements, you may qualify for free tutoring, fronted by your college or university! If you're eligible, all programs will be automatically loaded to your account.

5. Get on your way to acing those assignments and exams!

Congratulations! You are officially signed up and ready to knack it out of the park.

From here, you can sign up to start receiving tutoring, or even become a tutor yourself.

Wondering if becoming a tutor is right for you? Here are some telltale signs.

We also highly recommend downloading the Knack mobile app, which is available on both the App Store and Google Play Store.


I created an account. What's next?

If you're looking for a tutor, you can submit a tutor request!

If you're looking to become a tutor, check to see if you qualify to tutor on Knack.

I'm having issues signing up with my school account.

You may already have a Knack account, but still need to verify your school! If you already have an account, you will need to log in using an email and password instead of logging in through your school. If you happen to have forgotten your password, you can reset it. Once you have logged in, you can add your college to your account if you still need to. If you aren't sure if you have another account, or if you don't think this may be your issue, please reach out to Support!

I'm trying to sign up as a tutor, but it keeps asking me to sign up as a student.

If you would like to become a tutor, you need to create an account first. Your initial account allows you to request a tutor, contact tutors, and join sessions. If you would like to become a tutor, you would apply with this account. Once you become a tutor, you will have the option to switch to Tutor mode to tutor on Knack, but will always be able to switch back to Student mode if needed!

I just created an account, and it won't let me verify my phone number, it says that my number is invalid.

This may be because you have your phone number verified on another account. If you aren't sure whether or not you have another account, or if you don't think this may be your issue, please reach out to Support!

Before you go...

If you experience an issue with the platform or there is an issue related to your account, User Support may reach out to you over chat or email to follow-up. Because of this, we ask our users to try to be as responsive as possible! In those cases, our goal is to solve big problems that affect you and others, and communicating with us enables us to do it in a timely manner.

Since we make updates to Knack every few weeks, you’ll very likely see these problems be solved soon after your valuable input. Naturally, our culture revolves around helping others and we’d very much appreciate your help too!

For more information and support, check out our Help Center or chat with us by clicking the bubble in the bottom right corner of any page.

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