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What is Asynchronous Support?
What is Asynchronous Support?

An overview of asynchronous support, when to use it, and why you should use it

Farah Buzzo avatar
Written by Farah Buzzo
Updated over a week ago

While waiting for a peer tutor to respond to your request, you can take advantage of Knack's asynchronous support feature.

Knack provides you with access to a global network of professional tutors who are available to answer asynchronous submissions. With asynchronous support, you can submit a question or get your paper reviewed. You may choose from a list of topics approved by your school to seek help in. Students can submit as many questions or paper reviews as they'd like.

Unlike peer tutoring, you are unable to collaborate and converse with the professional tutor. After you receive a response, the interaction ends with no ability to send a follow-up response. You are unable to choose which professional tutor responds to your question.

We still recommend that you seek peer tutoring because research has shown that it directly correlates with an increase in academic performance, socialization, self-esteem, and a positive attitude toward school. Asynchronous support is best utilized when you are unable to meet with a live tutor or have a quick question.

Frequently Asked Questions

Who can use this feature?

Asynchronous support is available to any student as long as your school has elected to provide the option. The feature is completely covered by your school, therefore it's free for students!

How can I view/edit my submissions?

Students will be notified when their question or paper has received a response. In the Submissions tab, you can view all asynchronous questions that you've submitted and their status. Students are also able to edit submissions if the tutor hasn't started working on it.

How long do I have to wait for a response?

Our professional tutors provide responses within 24 hours.

For more information and support, check out our Help Center or chat with us by clicking the bubble in the bottom right corner of any page.

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