# Knack Help Center

> Help center for Knack

## Getting Started

- [Accessibility](http://help.joinknack.com/en/articles/5917926-accessibility.md): How we make Knack usable for all people, regardless of disability type or severity of impairment
- [Onboarding Packet for Students](http://help.joinknack.com/en/articles/6245834-onboarding-packet-for-students.md): Welcome aboard!
- [Onboarding Packet for Tutors](http://help.joinknack.com/en/articles/6246707-onboarding-packet-for-tutors.md): Welcome aboard!
- [The Knack App](http://help.joinknack.com/en/articles/3636880-the-knack-app.md): Access Knack anytime, on the web or your favorite mobile device
- [University Policies](http://help.joinknack.com/en/articles/3636893-university-policies.md): Honor and other university policies
- [Safety](http://help.joinknack.com/en/articles/3636884-safety.md): Safe session locations, privacy, and other safety tips
- [Session Rules](http://help.joinknack.com/en/articles/6676520-session-rules.md): Basic rules to follow before holding sessions on Knack
- [The Knack Online Classroom](http://help.joinknack.com/en/articles/4249336-the-knack-online-classroom.md): Learn all the features to your tutoring classroom
- [Knack's Academic Integrity Policy](http://help.joinknack.com/en/articles/8136111-knack-s-academic-integrity-policy.md): Knack values academic integrity and expects all users to uphold the highest standards of honesty and integrity
- [Legal Name vs Display Name](http://help.joinknack.com/en/articles/9709139-legal-name-vs-display-name.md): Learn more about the differences between Legal name and Display name here on Knack!

## Account

- [Logging Into Your Account](http://help.joinknack.com/en/articles/5145538-logging-into-your-account.md): Accessing your Knack account, logging in through your school
- [Password Reset](http://help.joinknack.com/en/articles/3636939-password-reset.md): Need to reset your password?
- [Email](http://help.joinknack.com/en/articles/5159868-email.md): Why does Knack need my email?
- [Phone Number](http://help.joinknack.com/en/articles/5152209-phone-number.md): Why does Knack need my phone number?
- [Calendar Feeds](http://help.joinknack.com/en/articles/14123430-calendar-feeds.md): Users can subscribe external calendars like Google Calendar, Apple Calendar or Outlook to Knack's feeds to automatically add tutoring sessions to their calendar.
- [View Transaction History](http://help.joinknack.com/en/articles/5431066-view-transaction-history.md): How to review all transactions related to your Knack account
- [Account Deletion](http://help.joinknack.com/en/articles/5962211-account-deletion.md): How to permanently delete your account from Knack

## Students

- [Knack Tutoring](http://help.joinknack.com/en/articles/3636894-knack-tutoring.md): Peer tutoring when you need it, where you need it
- [Student FAQs](http://help.joinknack.com/en/articles/4486437-student-faqs.md)
- [Finding a Tutor](http://help.joinknack.com/en/articles/3636895-finding-a-tutor.md): To find your perfect tutor, complete the Request a Tutor form and have tutors respond with their best offers to help
- [Searching for a Specific Tutor](http://help.joinknack.com/en/articles/5104786-searching-for-a-specific-tutor.md): How to manually search for a tutor by name or by course
- [Messaging a Tutor](http://help.joinknack.com/en/articles/3636897-messaging-a-tutor.md): Discussing session details with a tutor
- [Becoming a Tutor](http://help.joinknack.com/en/articles/3636903-becoming-a-tutor.md): Signing up to tutor on Knack
- [Peer Tutor vs. Professional Tutor: When to use which?](http://help.joinknack.com/en/articles/8141991-peer-tutor-vs-professional-tutor-when-to-use-which.md): How to decide when you should schedule a session with peer tutor versus hopping into an on-demand session with a professional tutor
- [Enhanced Tutor Request Matching](http://help.joinknack.com/en/articles/15233529-enhanced-tutor-request-matching.md): How can Enhanced Matching help me find a tutor?
- [Your Sessions](http://help.joinknack.com/en/articles/5117897-your-sessions.md): Viewing session requests, scheduled sessions, and past sessions
- [Scheduling a Tutoring Session](http://help.joinknack.com/en/articles/3636906-scheduling-a-tutoring-session.md): Setting session details to schedule a session
- [Joining a Tutoring Session](http://help.joinknack.com/en/articles/5104813-joining-a-tutoring-session.md): How to Join an Open Session
- [Booking a Group Session](http://help.joinknack.com/en/articles/3636922-booking-a-group-session.md): How to request, invite other students to, and start a group session
- [Starting and Ending a Session](http://help.joinknack.com/en/articles/3636911-starting-and-ending-a-session.md): How to start and end a tutoring session
- [Having an Online Session](http://help.joinknack.com/en/articles/3636920-having-an-online-session.md): How to schedule and facilitate online sessions on Knack
- [Rescheduling a Session](http://help.joinknack.com/en/articles/3636917-rescheduling-a-session.md): What if I can't make it to a scheduled tutoring session?
- [Canceling a Session](http://help.joinknack.com/en/articles/5104858-canceling-a-session.md): What if I can't make it to a scheduled tutoring session?
- [Disputing a Session](http://help.joinknack.com/en/articles/3636925-disputing-a-session.md): Have an issue with a session? Dispute it to let us know!
- [How Much Tutoring Can you Receive in a Week?](http://help.joinknack.com/en/articles/8923498-how-much-tutoring-can-you-receive-in-a-week.md): Students are able to receive tutoring for up to 3 hours per week for each course. Keep reading to learn why.
- [Session Recap](http://help.joinknack.com/en/articles/9524445-session-recap.md): Recapping your session as a student here on Knack is important to both Students and Knack. Learn more about why here!
- [Rating & Reviewing Your Tutor](http://help.joinknack.com/en/articles/3636930-rating-reviewing-your-tutor.md): From ⭐️ to ⭐️⭐️⭐️⭐️⭐️ + a truthful review
- [Discover Student Programs](http://help.joinknack.com/en/articles/3636932-discover-student-programs.md): Where to find student programs
- [What is Asynchronous Support?](http://help.joinknack.com/en/articles/8120928-what-is-asynchronous-support.md): An overview of asynchronous support, when to use it, and why you should use it
- [How to View and Edit Submissions](http://help.joinknack.com/en/articles/8126558-how-to-view-and-edit-submissions.md): How to view and edit asynchronous support submissions
- [How to Submit an Asynchronous Request](http://help.joinknack.com/en/articles/8129294-how-to-submit-an-asynchronous-request.md): How to submit questions and papers for asynchronous support.
- [How to Connect with an On-Demand Tutor](http://help.joinknack.com/en/articles/8137366-how-to-connect-with-an-on-demand-tutor.md): Learn how to connect with an on-demand tutor
- [Best Practices for On-Demand Sessions](http://help.joinknack.com/en/articles/8156549-best-practices-for-on-demand-sessions.md): How to get the most out of your on-demand sessions

## Tutors

- [Tutor FAQs](http://help.joinknack.com/en/articles/4486554-tutor-faqs.md)
- [Employment Verification](http://help.joinknack.com/en/articles/6997478-employment-verification.md): Verifying your employment with Knack
- [Failed Payout](http://help.joinknack.com/en/articles/7861228-failed-payout.md): FAQ for when you are notified about a failed payout
- [Am I Qualified to Tutor?](http://help.joinknack.com/en/articles/3636943-am-i-qualified-to-tutor.md): Requirements to Become a Knack Tutor
- [Tutoring as a Non-U.S. Citizen](http://help.joinknack.com/en/articles/5669384-tutoring-as-a-non-u-s-citizen.md): Can I tutor on Knack as a international student/non-U.S. citizen?
- [Completing your Tutor Profile](http://help.joinknack.com/en/articles/3636944-completing-your-tutor-profile.md): How to set up your tutor profile
- [Your Courses](http://help.joinknack.com/en/articles/3636950-your-courses.md): How do I manage my tutoring courses?
- [Uploading Your Transcript](http://help.joinknack.com/en/articles/5138237-uploading-your-transcript.md): Details on uploading your transcript
- [Tutor Training](http://help.joinknack.com/en/articles/3636959-tutor-training.md): Complete training and become a Knack Certified Tutor
- [Open Student Requests](http://help.joinknack.com/en/articles/3636980-open-student-requests.md): Review open tutor jobs to find students in need and submit your best offer to help
- [Sharing Your Profile to Get Students](http://help.joinknack.com/en/articles/3636991-sharing-your-profile-to-get-students.md): Share a link to bring students outside Knack directly to your profile
- [Tutor Marketing Guide](http://help.joinknack.com/en/articles/3636987-tutor-marketing-guide.md): A collection of marketing tactics proven to help you grow your business
- [Connecting With Students via Enhanced Matching](http://help.joinknack.com/en/articles/15233570-connecting-with-students-via-enhanced-matching.md): Responding to Tutor Requests in similar courses.
- [Your Sessions](http://help.joinknack.com/en/articles/3637000-your-sessions.md): Viewing session requests, scheduled sessions, and past sessions
- [Responding to Session Requests](http://help.joinknack.com/en/articles/3636985-responding-to-session-requests.md): Responding to session requests from students
- [Scheduling a Session](http://help.joinknack.com/en/articles/3637002-scheduling-a-session.md): How to schedule a tutoring session
- [Having an Online Session](http://help.joinknack.com/en/articles/3638819-having-an-online-session.md): How to schedule and facilitate online sessions on Knack
- [Running a Group Session](http://help.joinknack.com/en/articles/3637011-running-a-group-session.md): Group session requests, inviting students, and running a group session
- [Rescheduling a Session](http://help.joinknack.com/en/articles/5111943-rescheduling-a-session.md): What if I need to change details for a scheduled tutoring session?
- [Canceling a Session](http://help.joinknack.com/en/articles/5111649-canceling-a-session.md): What if I can't make it to a scheduled tutoring session?
- [Taking a Break From Tutoring](http://help.joinknack.com/en/articles/5104925-taking-a-break-from-tutoring.md): How to temporarily disable your courses
- [Completing a Session](http://help.joinknack.com/en/articles/2848177-completing-a-session.md): How to mark a session as completed here on Knack.
- [Session Length and Frequency of Sessions](http://help.joinknack.com/en/articles/8763099-session-length-and-frequency-of-sessions.md): Sessions can last for up to 1.5 hours, and are limited to one session a day per student/tutor combination. This article will explain why!
- [Tutor Hour Maximum per Week](http://help.joinknack.com/en/articles/8762989-tutor-hour-maximum-per-week.md): Tutors on Knack have a 15 hour a week tutoring limit, in order to maximize the benefits of peer learning, while avoiding negative impacts.
- [Setting Your Availability](http://help.joinknack.com/en/articles/15364646-setting-your-availability.md): Managing Your Availability on Your Tutor Profile
- [Instant Booking](http://help.joinknack.com/en/articles/15364923-instant-booking.md): What is Instant Booking?
- [How Much Do I Get Paid?](http://help.joinknack.com/en/articles/3637020-how-much-do-i-get-paid.md): How much do I get paid as a tutor? Pricing and fee structure
- [Things to Consider While Tutoring as an Independent Contractor](http://help.joinknack.com/en/articles/6750133-things-to-consider-while-tutoring-as-an-independent-contractor.md): What resources are available to me?
- [Payout Info](http://help.joinknack.com/en/articles/3637025-payout-info.md): How and when do I get paid? Adding your bank account information to transfer your earnings
- [Discover Tutor Programs](http://help.joinknack.com/en/articles/3637021-discover-tutor-programs.md): Where to view tutor Programs, how Programs work
- [Progress](http://help.joinknack.com/en/articles/3637029-progress.md): Progress made as a Knack tutor including ratings & reviews, stats, and badges
- [Session Feedback](http://help.joinknack.com/en/articles/4216523-session-feedback.md): Learn how to improve from your session feedback, ratings and reviews
- [Badges](http://help.joinknack.com/en/articles/3637031-badges.md): What are Badges? How do I earn badges?
- [Tutoring as a 1099 Independent Contractor](http://help.joinknack.com/en/articles/3637035-tutoring-as-a-1099-independent-contractor.md): Taxes, SSN, worker classification, 1099

## Administrators

- [Viewing Users](http://help.joinknack.com/en/articles/4460180-viewing-users.md)
- [What is the Tutor SDP Program?](http://help.joinknack.com/en/articles/6915167-what-is-the-tutor-sdp-program.md)
- [Secure File Delivery Configuration](http://help.joinknack.com/en/articles/7239636-secure-file-delivery-configuration.md): How to set up and securely share files to send student data to Knack
- [Secure File Delivery FAQs](http://help.joinknack.com/en/articles/7240061-secure-file-delivery-faqs.md): Here's a quick reference for common questions around setting up and securely sharing files
- [Viewing Sessions](http://help.joinknack.com/en/articles/4460181-viewing-sessions.md)
- [Viewing Tutor Requests](http://help.joinknack.com/en/articles/4460183-viewing-tutor-requests.md)
- [Non-U.S. Citizen Knack Tutors](http://help.joinknack.com/en/articles/5753863-non-u-s-citizen-knack-tutors.md): This article helps administrators determine how non-U.S. citizen international students can tutor on Knack
- [The Administrator Dashboard](http://help.joinknack.com/en/articles/8102714-the-administrator-dashboard.md): Learn how to navigate your Knack Administrator Dashboard.
- [Knack Partner FAQs: Dashboard](http://help.joinknack.com/en/articles/8653211-knack-partner-faqs-dashboard.md): Here's a quick reference for common questions around the Knack Admin Dashboard
- [Knack Partner FAQs: Professional Tutoring](http://help.joinknack.com/en/articles/8653220-knack-partner-faqs-professional-tutoring.md): Here's a quick reference for common questions around our professional tutors
- [Professional Tutoring Overview](http://help.joinknack.com/en/articles/8653225-professional-tutoring-overview.md): Here's a quick overview about the availability of Professional Tutoring for synchronous and asynchronous support on the Knack Platform
- [Understanding Key Teams at Knack](http://help.joinknack.com/en/articles/8672445-understanding-key-teams-at-knack.md): Here's a quick overview about the teams at Knack who help our partners succeed
- [Helping Students Get Answers to their Knack Questions](http://help.joinknack.com/en/articles/8672412-helping-students-get-answers-to-their-knack-questions.md): Here's a quick overview about how you should direct students to connect with Knack’s Student Success Team to get their questions answered.
- [Knack Partner FAQs: Student Success Team](http://help.joinknack.com/en/articles/8672438-knack-partner-faqs-student-success-team.md): Here's a quick reference for common administrator questions around the Knack Student Success Team
- [Can Native Speakers Bypass the Grade Requirement to Become Tutors?](http://help.joinknack.com/en/articles/8775590-can-native-speakers-bypass-the-grade-requirement-to-become-tutors.md): Here's a quick overview on why being a native speaker doesn’t inherently qualify someone to tutor in a language course on Knack
- [Viewing Courses](http://help.joinknack.com/en/articles/8838462-viewing-courses.md): Viewing course details on the Knack Dashboard
- [How Long Can a Peer Tutoring Session be on Knack?](http://help.joinknack.com/en/articles/8931940-how-long-can-a-peer-tutoring-session-be-on-knack.md): Here's a quick overview on Knack’s maximum session length and the research that supports this.
- [Course Dependency for Tutor Qualification Requirements](http://help.joinknack.com/en/articles/8940318-course-dependency-for-tutor-qualification-requirements.md): Here's a quick overview on course dependency, including our recommendations for how to consider various qualification criteria.
- [How Much Peer Tutoring Can a Student Receive Per Course Per Week on Knack?](http://help.joinknack.com/en/articles/8945106-how-much-peer-tutoring-can-a-student-receive-per-course-per-week-on-knack.md): Here's a quick overview on how much peer tutoring a student can receive per course and per week on Knack and the research behind that.
- [How many hours a week can a peer tutor work on Knack?](http://help.joinknack.com/en/articles/9346445-how-many-hours-a-week-can-a-peer-tutor-work-on-knack.md): Here's a quick overview on how many hours a Knack Peer Tutor can work per week and why.
- [Accessing Usage Data on Knack's SFTP Server](http://help.joinknack.com/en/articles/9741715-accessing-usage-data-on-knack-s-sftp-server.md): Retrieving and Viewing Usage Data from CSV exports

## IT Departments

- [Email Configuration and Marketing \(Whitelisting\)](http://help.joinknack.com/en/articles/5884063-email-configuration-and-marketing-whitelisting.md): How to configure transaction and marketing emails to avoid spam and email filtering through whitellisting
- [Single Sign-On \(SSO\) Configuration](http://help.joinknack.com/en/articles/5884069-single-sign-on-sso-configuration.md): How to integrate Single Sign-On \(SSO\) with your institutions identity provider \(IDP\)
- [Secure File Transfer Protocol \(SFTP\) Configuration](http://help.joinknack.com/en/articles/5884076-secure-file-transfer-protocol-sftp-configuration.md): How to set up a Secure File Transfer Protocol \(SFTP\) to send student data to Knack
- [Secure File Transfer Protocol \(SFTP\) FAQs](http://help.joinknack.com/en/articles/6026367-secure-file-transfer-protocol-sftp-faqs.md): Here's a quick reference for common questions around setting Secure File Transfer Protocol \(SFTP\)
- [CSV Data Export Specifications](http://help.joinknack.com/en/articles/9205147-csv-data-export-specifications.md): Access CSV exports of all activity on Knack's SFTP server
- [Connect Knack to your Institution's LMS with LTI](http://help.joinknack.com/en/articles/9324883-connect-knack-to-your-institution-s-lms-with-lti.md): A guide on how to connect Knack to the LMS used by your institution
- [Salesforce Integration](http://help.joinknack.com/en/articles/12069100-salesforce-integration.md)
- [EAB Navigate360 Integration](http://help.joinknack.com/en/articles/13417010-eab-navigate360-integration.md): Explains how to integrate Knack tutoring data into EAB Navigate360