The Analytics page is designed to provide you with detailed data points on your Knack program. Its is located in the Dashboard sidebar and has four pages: Sessions, Users, Tutor Requests and Courses. Administrators and faculty can both see them.
Each page is made of cards. A card shows one number, chart or table, such as how many sessions took place or which courses students ask for most.
Choosing Dates
Use the date picker at the top of the page to choose:
Last 7 Days, Last 30 Days or All Time
Any academic term that has started, with the current term first
Any year, e.g. "2026 YTD"
A custom range
Pages open on your current term. If your school hasn't set up terms, they open on All Time.
Cards That Always Show Today
Most cards count what happened in the dates you choose. A few describe your school as it is right now, so they don't change when you pick different dates:
Users: Total Students, New (Last 30 Days), and the Gender, Ethnicity, Student Classification, Student Attributes and Tutoring Services Used cards. New Students Over Time does follow your dates.
Courses: Supported and Supported Courses Without Active Tutors, plus whether a course is supported and how many tutors it has in Tutor Coverage by Course.
Sessions
Use the Course and Modality filters to narrow every card on the page. If your school has Professional Tutoring, a Session Type filter lets you see peer or professional sessions on their own.
Only sessions that took place are counted, not ones that were cancelled or missed.
Card | What it shows |
Sessions Completed | How many sessions took place. |
Student Contact Hours | Total hours students spent in sessions. Group sessions count once for each student, so a one-hour session with three students adds three hours. |
Students Who Had Session | How many different students attended at least one session. |
Tutors Who Had Session | How many different tutors led at least one session. |
Student Confidence | How confident students felt before and after their sessions, from 1 (Very Unconfident) to 5 (Very Confident). |
Session Quality | How students rated their sessions and how tutors rated theirs, both out of 10. Neither side sees the other's rating. |
Student Session Count | How many students have had at least 1, 3 and 5 sessions. |
Estimated Grade | The grade students expect to get in the course, as they reported it at the end of a session. |
Session Time Heatmap | The busiest days and times, in each student's own time zone. |
Session Duration | How long sessions ran, from 15 to 90 minutes. |
In-Person vs. Online | How many sessions were in person and how many were online. |
Session Location Heatmap | The busiest in-person locations on each day of the week. |
The Session Location Heatmap only includes sessions held at one of the locations listed in your school's settings. Sessions with a location typed in by hand aren't included, which is why the card says "Showing X of Y in-person sessions".
Users
The Users page has a Students tab and a Tutors tab.
Total Students: how many students are at your school.
New (Last 30 Days): students who joined in the last 30 days.
Gender, Ethnicity, Student Attributes and Tutoring Services Used: how students answered these questions when they signed up. Students can pick more than one answer, so the percentages can add up to more than 100%.
Student Classification: how many students are in each year or classification, out of the students who answered.
New Students Over Time: how many students joined each month.
The Tutors tab works the same way, with Total Tutors, New (Last 30 Days) and New Tutors Over Time.
Tutor Requests
Use the Course filter to narrow every card on the page.
Card | What it shows |
Total Requests | How many tutor requests students made. |
Resolved | How many of those requests have been resolved, and what share of the total that is. |
Avg Tutors Notified | How many tutors were notified about each request, on average. |
Avg Time to First Response | How long it took, on average, for the first tutor to respond. Requests no tutor answered aren't included. |
Requests Over Time | How many requests were made each day or week. |
Request Outcomes | Where requests stand now: open, resolved or closed. |
Requests by Course | Your ten most-requested courses. The percentages are out of those ten courses, not all requests. |
Courses
Supported: courses your school offers tutoring for.
Supported Courses Without Active Tutors: supported courses with no active tutors.
Top Unsupported Course Demand: up to ten courses students asked for help with that your school doesn't offer tutoring for yet.
Top Courses by Session Volume: the ten courses with the most sessions.
Tutor Coverage by Course: every course, with whether it's supported, how many tutors can take it, and its sessions and requests.
Comparing Two Terms or Years
Choose a term or a year in the date picker.
Click + Add Comparison and choose the term or year to compare it with.
A term can be compared with another term, and a year with another year. Comparisons aren't available for Last 7 Days, Last 30 Days, All Time, a custom range or the Courses page.
Once a comparison is added, cards show the change as a percentage, e.g. "19% vs Fall 2025", and charts add a dashed line for the other term. Use the arrows to swap the two, or the × to remove the comparison.
A term that's still going is compared day for day. If Fall 2026 is 64 days in, it's compared with the first 64 days of Fall 2025, not the whole of Fall 2025. Today isn't counted until its numbers are in. A note above the cards tells you which days are being compared.
Terms of different lengths are compared week by week. When one term is much shorter than the other, such as summer against fall, totals like sessions and hours are compared as weekly averages so the shorter term isn't at a disadvantage.
On charts, longer ranges show one point per week. A week in one term can be a few days off from the matching week in the other. Hover over a point to see its exact dates.
Downloading a Card
Click the download menu on any card:
Export CSV downloads a spreadsheet of exactly what the card shows. If a comparison is added, both terms are included.
Export as Image downloads a picture of the card, ready for a slide or report.
The demographics section on the Users page also has its own Export CSV, which puts all five demographic cards in one file.
Downloads show totals, not lists of individual students, tutors or sessions. For lists, use Custom Reports.
Good to Know
Numbers update several times a day, so a session from the last few hours may not show up yet.
For more information and support, check out our Help Center or chat with us by clicking the bubble in the bottom right corner of any page.