Knack

Viewing Users

What is the Tutor SDP Program?

How to set up and securely share files to send student data to Knack

Secure File Delivery Configuration

Here's a quick reference for common questions around setting up and securely sharing files

Secure File Delivery FAQs

Viewing Sessions

Viewing Tutor Requests

This article helps administrators determine how non-U.S. citizen international students can tutor on Knack

Non-U.S. Citizen Knack Tutors

Learn how to navigate your Knack Administrator Dashboard.

The Administrator Dashboard

Here's a quick reference for common questions around the Knack Admin Dashboard

Knack Partner FAQs: Dashboard

Here's a quick reference for common questions around our professional tutors

Knack Partner FAQs: Professional Tutoring

Here's a quick overview about the availability of Professional Tutoring for synchronous and asynchronous support on the Knack Platform

Professional Tutoring Overview

Here's a quick overview about the teams at Knack who help our partners succeed

Understanding Key Teams at Knack

Here's a quick overview about how you should direct students to connect with Knack’s Student Success Team to get their questions answered.

Helping Students Get Answers to their Knack Questions

Here's a quick reference for common administrator questions around the Knack Student Success Team

Knack Partner FAQs: Student Success Team

Here's a quick overview on why being a native speaker doesn’t inherently qualify someone to tutor in a language course on Knack

Can Native Speakers Bypass the Grade Requirement to Become Tutors?

Viewing course details on the Knack Dashboard

Viewing Courses

Here's a quick overview on Knack’s maximum session length and the research that supports this.

How Long Can a Peer Tutoring Session be on Knack?

Here's a quick overview on course dependency, including our recommendations for how to consider various qualification criteria.

Course Dependency for Tutor Qualification Requirements

Here's a quick overview on how much peer tutoring a student can receive per course and per week on Knack and the research behind that.

How Much Peer Tutoring Can a Student Receive Per Course Per Week on Knack?

Here's a quick overview on how many hours a Knack Peer Tutor can work per week and why.

How many hours a week can a peer tutor work on Knack?

Retrieving and Viewing Usage Data from CSV exports

Accessing Usage Data on Knack's SFTP Server

Luke Stevens

Administrator dashboard, file delivery and more

Administrators

Knack Notes

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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