Knack

Viewing Users

What is the Tutor SDP Program?

How to set up and securely share files to send student data to Knack

Secure File Delivery Configuration

Here's a quick reference for common questions around setting up and securely sharing files

Secure File Delivery FAQs

Viewing Sessions

Viewing Tutor Requests

This article helps administrators determine how non-U.S. citizen international students can tutor on Knack

Non-U.S. Citizen Knack Tutors

Learn how to navigate your Knack Administrator Dashboard.

The Administrator Dashboard

Here's a quick reference for common questions around the Knack Admin Dashboard

Knack Partner FAQs: Dashboard

Here's a quick reference for common questions around our professional tutors

Knack Partner FAQs: Professional Tutoring

Here's a quick overview about the availability of Professional Tutoring for synchronous and asynchronous support on the Knack Platform

Professional Tutoring Overview

Here's a quick overview about the teams at Knack who help our partners succeed

Understanding Key Teams at Knack

Here's a quick overview about how you should direct students to connect with Knack’s Student Success Team to get their questions answered.

Helping Students Get Answers to their Knack Questions

Here's a quick reference for common administrator questions around the Knack Student Success Team

Knack Partner FAQs: Student Success Team

Here's a quick overview on why being a native speaker doesn’t inherently qualify someone to tutor in a language course on Knack

Can Native Speakers Bypass the Grade Requirement to Become Tutors?

Viewing course details on the Knack Dashboard

Viewing Courses

Here's a quick overview on Knack’s maximum session length and the research that supports this.

How Long Can a Peer Tutoring Session be on Knack?

Here's a quick overview on course dependency, including our recommendations for how to consider various qualification criteria.

Course Dependency for Tutor Qualification Requirements

Here's a quick overview on how much peer tutoring a student can receive per course and per week on Knack and the research behind that.

How Much Peer Tutoring Can a Student Receive Per Course Per Week on Knack?

Here's a quick overview on how many hours a Knack Peer Tutor can work per week and why.

How many hours a week can a peer tutor work on Knack?

Retrieving and Viewing Usage Data from CSV exports

Accessing Usage Data on Knack's SFTP Server

Luke Stevens

Administrator dashboard, file delivery and more

Administrators

Knack Notes

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.