Upon completion of a tutoring session, you'll be prompted to manually record the time spent within the session, as well as provide a recap of what occurred. Remember, you must have created a session and all participants must be in the accepted state before you can mark the session as completed. Please ensure you double check that you've removed any students who marked attending, but did not join.
Logging Your Session
Online Sessions:
After successfully completing your online session with your attendees, you have two options to choose from when leaving the session:
'Leave call' - This option will redirect you to the session details screen. Once there, a blue 'Complete Session' button will appear, allowing you to log the duration of time spent in the session, provided that no other participants remain in the session. The time logging options range from 5 minutes to 1.5 hours, with 5-minute intervals for each selection. If the total time falls between two options, rounding up to the nearest time is acceptable. The system will automatically deposit the earned funds into your Knack account. For more information on payouts, check out our article on Payout Info!
'Log time & leave call' - This option will prompt you, via a pop-up, to log the session time. From there, fill out the "Complete Session" screen, select the blue button of the same name, and your session will be completed, and a recap request is sent to your student for confirmation the session took place. The system will automatically deposit the earned funds into your Knack account after the student has submitted their recap. For more information on payouts, check out our article on Payout Info!
Once both student and tutor recaps are logged, the session is marked as completed and you're good to go!
Complete Session:
In the 'What did you cover?' section, provide a summary of the session's content. These recaps serve as a valuable tool for monitoring the material that has been discussed, identifying topics that require further attention in subsequent sessions, and documenting any noteworthy information.
Please attempt to be thorough and clear in your responses as high-quality recaps are crucial in maintaining a well-organized and readily accessible record of your session history.
Student Recap:
Students will also be required to fill out a recap, similar to that of the tutor. Students must submit their recap before a session is confirmed as completed, and payment is disbursed. If your student has an outstanding recap to complete, please reach out to them and remind them to complete it as soon as possible, as it is the confirmation the session took place.
Ultimately, it is your responsibility as a tutor to ensure your student fills out each recap required of them. Student recaps are prompted directly after the tutor recap is submitted, so immediate completion of your own recap is advised. If you have any questions, please reach out to support. More information on student recaps can be found in this help article.
Note: All Session Recaps must be 150 Characters or more. It is always encouraged for tutors to complete their recap immediately upon the completion of the session. Tutors are also encouraged to remind students at the end of each session of their impending recap.
Logging In-Person Sessions:
When it comes to logging in-person sessions, the process is nearly the same. Once an in-person session has concluded, immediately open your Knack account, navigate to the session that just concluded in your Sessions tab, click into the session, and select the 'Complete session' button. Ensure that the participants match who attended the session. Record the amount of time spent tutoring (maximum of 1.5 hours), fill out the complete session form, and then submit.
Unable to Complete a Session:
If you are unable to mark your session as completed when you go to log it as such, there are a couple things to look out for:
Ensure that your student is marked as going, and not in an invited or declined state.
Confirm that your student has not reached their weekly tutoring maximum for that specific course. This should be done prior to a session.
Be sure to keep in mind that Knack has maximums on things such as Tutor hours per week, hours of sessions per course/per week, and a daily maximum of one session between a specific student and tutor pairing. Confirm with your student on whether or not these apply to the session.
Make sure that you are within 72 hours of the session start time, as anything past will be marked as missed and may require support intervention (see more below).
If none of these apply to your session, please use the directions found below to reach out to the Knack Support team.
F.A.Qs
F.A.Qs
What if a session runs longer or shorter than expected?
If the session ends early: Simply click the red hang up button and select either option mentioned above to log the time and complete the session.
If the session runs longer: 1.5 hours is the maximum time for a session. You can only log a session up to 1.5 hours.
What if I forget to record the session time immediately after?
Although we always promote using the log time and leave call function, if you had an in-person session or forgot to log the time, we offer a 72 hour grace period that you can manually log the session within.
However, once the 72 hour window has passed, you will need to reach out to our Support team for assistance. To reach out, click the bubble at the bottom right of your screen, and our team will be happy to help!
Note: If a session is marked as missed due to Student or Tutor error, your session may be denied an update.
How long should I make my session recap?
A session recap, as stated above, will be required to be at least 150 characters, meaning individual letters. You should focus on the 3 items listed in the recap screen: Topics Covered, How your Tutee Did, and Next Steps! 2 complete sentences is usually plenty, but however much is needed to accurately explain the session is ideal for all parties involved!