Skip to main content
Having an Online Session

How to schedule and facilitate online sessions on Knack

Jacob Robinson avatar
Written by Jacob Robinson
Updated over a week ago

Online sessions are a great way to get help if meeting in-person is not an option for you and your tutor. Luckily, you can facilitate your one-on-one and group tutoring interactions through the Knack Online Classroom. With video, whiteboard, and screen-sharing functionality, the Knack Online Classroom is an all-in-one environment designed to help you get the best tutoring experience possible.

Here's how it works:

  • To schedule an online session, simply select Online as the proposed session location when creating a session.

  • Once you have an online session scheduled, you have the ability to join the Knack Online Classroom from the session detail page before holding the session.

The Online Classroom Experience

By default, once browser permissions are enabled, audio/video/whiteboard will be enabled upon entering the classroom.

How do I start the session/join the video call?

  1. Join an online session. Head to the session details page and click the Join online classroom button.

  2. Enable video and audio on your browser. You will be prompted by your browser to give permissions to access your camera and microphone. Make sure you grant these so your tutor can see and hear you.

  3. Have your session.

For more information on starting a session, check out this article.

How do I use the whiteboard?

  1. Join the classroom. The whiteboard is enabled by default when you join an online session.

  2. Collaborate. You can draw, write, type, erase and move the whiteboard around! The whiteboard is real-time and collaborative between all participants.

How do I share my screen?

  1. Join the classroom. And confirm your audio and video preferences are enabled.

  2. Share your screen. Click Share to display what you see, in one window or on your entire screen, to everyone who is in the session. You will be prompted by your browser to give permissions to share your screen. Only one person can share their screen at a time.

  3. Stop when you're done.

Complete the session

Select Leave call by clicking on the little red phone icon on the top-left corner, and make sure to leave your tutor a review!

For more information on completing the session, please check out this article!

Best Practices

  • If you get lost on the whiteboard, refresh the page to get back to where you should be.

  • When sharing your screen, make sure you're looking at a screen other than the online session, as this will cause a looping effect.


What devices/browsers are supported?

Why is the classroom acting slow?

It may be your internet connection. Make sure you have a strong internet connection when using the online classroom. If your connection isn't as strong, you can try temporarily disabling your video as it will use less bandwidth!

What happens when I refresh the whiteboard?

Everything will stay there. Refreshing the whiteboard is a good way to get back to the right place if you get lost!

Can I leave the classroom and come back?

Yes, you can leave and come back to the classroom as much as you'd like. Remember: leaving the classroom will not complete the session. To do so, your tutor must use the Log time function on the session details page.

Can you add new features to the whiteboard?

We'd love to! Message us (by clicking the blue bubble in the bottom right corner of the Knack website) to let us know your ideas. Your feedback is tremendously important in helping us prioritize updates.

Are live captions available for my sessions?

If you're on a laptop or desktop then yes, but not directly through Knack. Instead, you'll need to use an external captioner ( is recommended). Simply press start and give Web Captioner access to your microphone to start captioning. This only works with external speakers and will not work with headphones.

Note: You must use a computer to access the video call. If you scheduled an online session through the Knack App, go to to join the video call.

For more information and support, check out our help center or chat with us by clicking the bubble in the bottom right corner of any page.

Did this answer your question?