Open the Session
You can find all of your scheduled sessions under the Sessions tab in the menu bar. Navigate to and open the session.
Start the Session
Before starting your session, please verify that you have accepted the session request. If the session is not in the accepted state, it will be marked as missed and the tutor will not be accurately paid.
If you're having an online session, when you and your tutor are present and you are ready to begin, simply press Join online classroom. If you're meeting in-person, no need to do anything on the platform, just start your session!
Stop the Session
If you're doing an online session, once you are done studying, the tutor may press the red phone icon on the top-left corner of the online classroom to Leave call or Log time and leave call. If you're meeting in person, the tutor should log the session by going to the session details and using the Log time function at the end of your session.
After the session
You will be automatically billed at the conclusion of the session for the amount displayed.
Rating & Review
Once your session is completed, you will be prompted to leave a rating and review. Please leave a detailed review of your tutor and the session!
What if a session runs longer than expected?
Each individual tutoring session has a maximum duration of 1.5 hours. There is also a limit of one, 1.5 hour session between a Tutor/Student combination in one day. Studies have shown that shorter, repeated sessions prove vastly more efficient than tutoring for more than 1.5 hours.
If you foresee a session lasting longer than 1.5 hours, you will need to work with your tutor to ensure your session is focused and productive. To learn more about Knack's reasoning, see here.
If available, you may have access to On-demand Pro Tutoring. You can learn more by checking out this article.
For more information and support, check out our help center or chat with us by clicking the bubble in the bottom right corner of any page.