If you can't make it to the session because the time no longer works for you, or because you need to change the duration, you can always reschedule!

If you need to cancel a session, you can do so directly from the session request. You can find the Cancel session option at the bottom of the session details page. You will be prompted to provide a reason as to why you are canceling. We suggest letting the tutor know as soon as possible.

While there aren't any cancellation fees, you may lose your privileges if multiple cancellations are reported. Please be mindful when you are scheduling a session and make sure you are successfully communicating any changes with your tutor!

For more information and support, check out our help center or chat with us by clicking the bubble in the bottom right corner of any page.