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Secure File Delivery Configuration
Secure File Delivery Configuration

How to set up and securely share files to send student data to Knack

Jacob Robinson avatar
Written by Jacob Robinson
Updated over a week ago

Knack's platform enables the dynamic allocation of tutoring resources to specific groups of students. The mechanism in place to do so is called a program. Programs enable a defined set of Users to receive subsidized tutoring services for a defined set of courses, depending on the requirements set by the institution. Programs can be configured in a variety of ways to meet the institution's objectives:

  • Allow all students at the institution to receive free tutoring for all courses

  • Allow only students that are members of supported programs to receive free tutoring

  • Allow only students that are enrolled in a specific set of courses to receive free tutoring

  • Allow only a specific set of tutors to provide tutoring that is funded by the institution

  • Many other permutations and configurations are possible

Depending on the desired scope, lists of courses, students, and/or tutors will need to be delivered to Knack on a periodic basis to enable this functionality. There may be multiple programs running on Knack at the institution and each one may need to deliver different sets of data to support the configuration of their programs.

The desired mechanism for delivering university data to Knack is SFTP. Our SFTP server provides a secure, encrypted mechanism to transfer data to Knack. Data is encrypted both in transit and at rest. While this is the preferred file delivery method, files can be shared securely through our file-sharing interface, which will be discussed in this article.

Setup Process

  1. Our Partner Operations Lead, Luke Stevens (luke@joinknack.com), will initiate communication to begin the setup process. It will be helpful for us to know who will be delivering lists, so we can understand who we should be communicating with

  2. Knack configures the Secure File Delivery account and sends connection information to the list delivery contact

  3. The individual delivering the lists will be able to login to the Secure File Delivery Interface and deliver files securely to Knack

File Specifications

Multiple types of lists will need to be provided depending on the scope of engagement and the number of programs involved at the institution.

  • File name: Specific names to use will be provided by Knack’s Partner Operations Lead.

  • Format: All files must be .csv files

  • Headers: Include the defined headers in each file

  • Server directory: Files should be placed in the inbox directory on the Secure File Delivery server. Upon connection, inbox and outbox directories should be accessible. All files can be placed directly in the inbox directory and do not need any sub-directory organization within the inbox

  • Delivery cadence: Review with your Knack’s Partner Operations Lead since there can be variations by the program. Generally speaking, these files need to be received at the start of each semester in order to grant the appropriate access to users. Knack will process and handle changes to files as they are delivered (e.g., after drop-add deadlines).

Course Catalog

Full course catalog for the institution. This should include all courses offered across any term. This will be the first file you deliver, which will allow for validation.

Columns

  • "Course Number" - full course code or number

  • "Course Name" - full name of the course

Example file

school-x_catalog.csv

Course Number

Course Name

MATH 100

College Algebra

BIOL 100

Introduction to Biology

CHEM 100

Fundamentals of Chemistry

ENGL 100

English Literature

SPAN 100

Spanish I

PHYS 100

Introduction to Physics

PHIL 100

Introduction to Philosophy

Student List

List of eligible students for a single program. The scoping for this list will be sent via email after program details have been finalized.

Columns

  • "Student ID" - institution's unique ID for the student

  • "First Name"

  • "Last Name"

  • "Email"

Example file

school-x_program-y_students.csv

Student ID

First Name

Last Name

Email

12345678

Vincent

Chase

12345679

Johnny

Chase

12345680

Lloyd

Lee

12345681

Sloan

McQuewick

12345682

Barbara

Miller

12345683

Dana

Gordon

12345684

Adam

Davies

12345685

Jamie-Lynn

Sigler

Tutor List

List of potential tutors to invite to tutor on the platform or eligible tutors for a single program. The scoping for this list will be sent via email after program details have been finalized.

Columns

  • "Student ID" - institution's unique ID for the student

  • "First Name"

  • "Last Name"

  • "Email"

Example file

school-x_program-y_tutors.csv

Student ID

First Name

Last Name

Email

12345678

Vincent

Chase

12345679

Johnny

Chase

12345680

Lloyd

Lee

12345681

Sloan

McQuewick

12345682

Barbara

Miller

12345683

Dana

Gordon

12345684

Adam

Davies

12345685

Jamie-Lynn

Sigler

Course List

Specific courses for configuring a single program. The scoping for this list will be sent via email after program details have been finalized.

Columns

  • "Course Number" - full course code or number

  • "Course Name" - full name of the course

Example file

school-x_program-y_courses.csv

Course Number

Course Name

MATH 100

College Algebra

BIOL 100

Introduction to Biology

CHEM 100

Fundamentals of Chemistry

ENGL 100

English Literature

SPAN 100

Spanish I

PHYS 100

Introduction to Physics

PHIL 100

Introduction to Philosophy

Please click here for common FAQs about Secure File Delivery

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